About Us

Our Guarantee

We are committed to bringing our customers top of the line & affordable products right to their doorstep. FurnitureFirm.com guarantees quality in every product we ship, and our number one priority is the customer experience and making it as pleasurable as possible. In order to keep our customers happy we try to strike a balance in what are the four most important parts of the online shopping experience: Customer Service, Affordability, Product Selection, QualityControl. We work very hard to make sure that your shopping experience with us is one that will leave you impressed.

Why buy from FurnitureFirm?


We understand the magnitude of your purchases, and for that reason we strive to help you before, during and after your purchase. When you buy from us, it means that you are buying from the most knowledgeable sales staff online. If you have any questions feel free to call one of our trained customer service representatives.


We work very hard to keep our prices as competitive as possible, and almost everything on our site ships free. We try hard to keep our prices up to date and accurate when compared to our competitors, so our customers can rest assure they are getting the best prices available online! If you see that there is a better price out there, just let us know, more often than not, we will be able to match or even beat that price.

We have an extensive network of vendors that we work tirelessly with in order to make sure that the prices we offer truly deliver value and savings to our customers. Furniture Firm ships our products to our customers via a mix of stocked, drop-shipped, pick up only, and cross docked products.

Product Selection

It is our goal to provide our customers with highly groomed and hand selected selection of products so that our customers can find the items that they really want, and have those items delivered directly to them, where and when they want them. Our buyers continually work with our vendor network to keep prices competitive, and selection fresh and stocked!

Quality Control

Another main objective of ours is ensuring every product mailed out with the brand name on it fulfills the expectations of our customers. We focus our efforts on working only with the most respected suppliers and manufacturers in the industry who have excellent track records for producing and carrying high quality products. Our quality control is unmatched, and we take every precaution to ensure that you are getting the best products at the most competitive prices.

Customer Service

Need help placing an order, or do you have a question about a product? Don’t hesitate to give us a call Monday through Thursday 9 AM-12 AM EST, and 9 AM-9 PM EST on Friday, Saturday, and Sunday. Our customer service team is ready to help you find any answer to any question you have. Or if you have a question that you would rather email, feel free to submit a question to us via email at info@furniturefirm.com. Our customer service team is ready and willing to assist you with your purchasing decisions.

Contact Us

If you need anything at all do not hesitate to call us. We are here to serve you and make your shopping experience with our stores an experience that will keep you coming back. We strive to offer the best customer service in the industry. If you need anything at all please contact us by one of the ways listed below:

By Phone: (844) 800-3876
By Email: info@furniturefirm.com